HOW LONG WILL MY EYE TEST TAKE?

Our eye tests will take 40 minutes. The reason we do this is so we can take the time to get to know you and your lifestyle so that we can give you the right advice and recommendations and also to allow you time to ask any questions you have. 

Once your test is finished you will usually see one of our dispensing opticians for a further consultation to discuss your eyewear needs, this will take around 30 minutes and can be enjoyed over a nice cup of tea or coffee. 

DO I NEED TO BRING ANYTHING?

If you bring all of the glasses you currently use it allows us to measure your prescription as well as being able to see the styles you have been wearing and this is useful whether you love or hate them.
If you are visiting us for a contact lens check please remember to come in wearing your lenses but to bring a case and fresh solution or a spare pair with you as well as your current glasses. 

CAN I COME IN AND BROWSE YOUR FRAMES?

We have over 900 frames in stock across our stores but we are not a self service kind of place. Every single day we help our customers find the perfect eyewear and our unique eyewear styling consultation has been designed to save you time and hassle. It is your opportunity to find out what is going to work best for you with the input and knowhow of our expert dispensing opticians, in a relaxed and fun way.

WHERE DO YOU GET YOUR FRAMES FROM?

We work in partnership with some of the most exclusive independent eyewear designers from around the globe. Each year we travel to places such as Paris, Munich, London and New York to source new and exciting collections. 

We choose to work and build relationships with companies who have similar values to ours and who have a passion for what they do. They are of the highest quality, handmade and some of the collections can be fully customised to suit your size and style. 

WHERE DO YOU GET YOUR LENSES?

We believe that if you are going to take the time to find the best eye test you should partner that with the latest in lens technologies to make sure you are getting the very best out of your vision. We can source lenses from all manufacturers but our main partnership is with Hoya and Tokai, a cutting edge Japanese company who make the thinnest plastic lens in the world. You won't find them everywhere else!

THAT ALL SOUNDS EXPENSIVE

We will always give you options when it comes to frame and lens choices combined with guidance as to what will work best for you. 

In addition when it comes to choosing how much to invest in your new eyewear you can also spread the cost over 6 or 12 months at no extra cost. That way you can get the glasses that will be best for you without having to compromise or delay.

WHEN WILL I GET MY GLASSES?

Most of our glasses take around 2 weeks for the lenses to be made. This is because your lenses are made from scratch just for you, resulting in a better finished product.

If you are ordering a bespoke frame they take between 4-6 weeks to be made.